ABOUT OUR PRODUCTS
What are the items available at O-Superstore?
O-Superstore is home to high quality products like cooking oils, powdered beverages, sauces, mayonnaise, bakery items, food safety items, and more.
Are items in the O-Superstore available in groceries?
O-Superstore items are not available in the big groceries anywhere in the Philippines. For now, it is available at O-Superstore and at our partner distributors.
How can I be assured that I’m buying a high quality product?
Items available at O-Superstore are being used by the biggest hotels, manufacturers, and restaurant chains in the country. Our items are manufactured at our world-class manufacturing facilities and developed by our team of chefs to make cooking at home easy and cost efficient.
SHOPPING AND ORDERING
Do you ship nationwide?
We currently ship to any point in Metro Manila, Cavite, Laguna, Bulacan, and parts of Rizal (Cainta, Taytay, Angono, Antipolo, Montalban, San Mateo).
How long will it take for my orders to be delivered?
Please allow a maximum of two (2) working days to deliver your order right at your doorstep. For wholesale purchases, please allow a maximum of three (3) working days.
PAYMENT AND PROMOTION
Are promo codes applicable to all items in the O-Superstore?
Voucher codes shall only apply to specific items covered by the promo. Vouchers cannot be used with existing promos.
What are the available payment methods?
You may pay via Credit/ Debit Card or COD. For COD transactions, our sales agent will get in touch with you to collect some additional verification details.
Do you have seasonal promos available?
We’ll be having seasonal promos that change every month. Follow us on our official Facebook and Instagram page to know the latest promos.
Are you open to resellers and distributors?
We are open to working with resellers in their respective communities. You may order through the O-Superclub for wholesale prices. You may also get in touch with our sales agents for more details, promos, and support.
We are also open to opportunities to partner with distributors. For interested parties, you may send your proposal to email@example.com.
REFUNDS & EXCHANGES
I am not satisfied with the products I ordered; can I request for a refund?
Our return policy covers products with factory defects that can only be discovered upon opening of packaging. All items are deemed received in good condition upon acknowledgement of recipient. Please inspect the items before receipt and do not accept products which are not in good condition.
For items that are proven to have factory defects, we will issue a replacement the following day. If you wish to change your order, the replacement should be in equal value. If replacement is of lower value, excess payment will not be refunded. If item is of higher value, customer will pay via our customer service for the balance amount.
Customer satisfaction is our utmost priority. Get in touch with us through our customer service and we’ll work to make it right.
Are there instructions on how products are used?
You may visit our website, o-superstore.com, for our delicious, easy-to-cook recipes at home. For Food Safety products, the dilution guides are also available in the blog section.