FREQUENTLY ASKED QUESTIONS
What are the items available at O-Superstore?
O-Superstore is home to high quality products like cooking oils, powdered beverages, sauces, mayonnaise, bakery items, food safety items, and more.
Are items in the O-Superstore available in groceries?
O-Superstore items are not available in the big groceries anywhere in the Philippines. For now, it is available at O-Superstore and at our partner distributors.
How can I be assured that I’m buying a high quality product?
Items available at O-Superstore are being used by the biggest hotels, manufacturers, and restaurant chains in the country. Our items are manufactured at our world-class manufacturing facilities and developed by our team of chefs to make cooking at home easy and cost efficient.
SHOPPING AND ORDERING
Areas we ship to:
We currently ship to any point in Metro Manila parts of Cavite (Bacoor, Imus, Carmona), Laguna (San Pedro, Binan), Bulacan (Meycauayan, San Jose Del Monte), Rizal (Cainta, Taytay, Angono, Antipolo, San Mateo).
Shipping Time and Fee
Next Day Delivery (Metro Manila)
|Next Day Delivery (Metro Manila)
|PHP2,000 and above
Within 5 days
Within 5 days
PHP5,000 and above
SAME DAY PICK UP
Same day pick up is available for all orders confirmed by 3:00PM.
Pick up point: Unit 1, Casa Enrica Paviolion, Mercedes Ave., Pasig City
FOR NATIONWIDE ORDERS AND DELIVERY, YOU MAY SHOP AT OUR SHOPEE AND LAZADA OFFICIAL STORE.
PAYMENT AND PROMOTION
What are the available payment methods?
You may pay via Credit/ Debit Card, Gcash, bank transfer, bank deposit or COD.
Are promo codes applicable to all items in the O-Superstore?
Voucher codes shall only apply to specific items covered by the promo. Vouchers cannot be used with existing promos.
CONNECT WITH US!
Are you open to resellers?
We are open to working with resellers in their respective communities.To know more, kindly message us on our Facebook page.
REFUNDS & EXCHANGES
I am not satisfied with the products I ordered; can I request for a refund?
Our return policy covers products with factory defects that can only be discovered upon opening of packaging. All items are deemed received in good condition upon acknowledgement of the recipient. Please inspect the items before receipt and do not accept products which are not in good condition.
For items that are proven to have factory defects, we will issue a replacement the following day. If you wish to change your order, the replacement should be in equal value. If replacement is of lower value, excess payment will not be refunded. If an item is of higher value, the customer will pay via our customer service for the balance amount.
Customer satisfaction is our utmost priority. Get in touch with us through our customer service and we’ll work to make it right.
Are there instructions on how products are used?
You may visit our website, o-superstore.com, for our delicious, easy-to-cook recipes at home. For Food Safety products, the dilution guides are also available in the blog section.