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FREE Standard Delivery on ALL orders above PHP500!
FREE Standard Delivery on ALL orders above PHP500!

FAQs

FREQUENTLY ASKED QUESTIONS


What are the items available at O-Superstore?

O-Superstore is home to high quality products like cooking oils, powdered beverages, sauces, mayonnaise, bakery items, food safety items, and more.


Are items in the O-Superstore available in groceries?

O-Superstore items are not available in the big groceries anywhere in the Philippines. For now, it is available at O-Superstore and at our partner distributors.


How can I be assured that I’m buying a high quality product?

Items available at O-Superstore are being used by the biggest hotels, manufacturers, and restaurant chains in the country. Our items are manufactured at our world-class manufacturing facilities and developed by our team of chefs to make cooking at home easy and cost efficient.

 

SHOPPING AND ORDERING


Areas we ship to:

We currently ship to any point in Metro Manila, Cavite, Laguna, Bulacan, parts of Rizal (Cainta, Taytay, Angono, Antipolo, Montalban, San Mateo).

 

Shipping Time and Fee

Delivery Category

Lead Time

Cart Value

Shipping Fee

Standard Delivery (Metro Manila)

3-7 days

PHP500-PHP1,999

FREE

Express Delivery (Metro Manila)

Up to 48 hours

PHP2,000 and above

FREE

PHP500-PHP1,999

PHP100

Provincial Standard

Within 7 days

PHP500-PHP4,999

FREE

Provincial Express

Within 48 hours

PHP5,000 and above

FREE


FOR NATIONWIDE ORDERS AND DELIVERY, YOU MAY SHOP AT OUR SHOPEE AND LAZADA OFFICIAL STORE.

SHOPEE OFFICIAL STORE

LAZADA FLAGSHIP STORE

 

PAYMENT AND PROMOTION

What are the available payment methods?

You may pay via Credit/ Debit Card, Gcash, bank transfer or COD. For COD transactions, our sales agent will get in touch with you to collect some additional verification details.

COD Payment: Additional PHP50 handling fee will be collected upon delivery.


Are promo codes applicable to all items in the O-Superstore?

Voucher codes shall only apply to specific items covered by the promo. Vouchers cannot be used with existing promos.


Facebook

O-Superstore

OFI Food Safety


Instagram

@osuperstore



BUSINESS OPPORTUNITIES

Are you open to resellers?

We are open to working with resellers in their respective communities.To know more, kindly message us on our Facebook page.


REFUNDS & EXCHANGES 

I am not satisfied with the products I ordered; can I request for a refund?

Our return policy covers products with factory defects that can only be discovered upon opening of packaging. All items are deemed received in good condition upon acknowledgement of the recipient. Please inspect the items before receipt and do not accept products which are not in good condition.

For items that are proven to have factory defects, we will issue a replacement the following day. If you wish to change your order, the replacement should be in equal value. If replacement is of lower value, excess payment will not be refunded. If an item is of higher value, the customer will pay via our customer service for the balance amount.

Customer satisfaction is our utmost priority. Get in touch with us through our customer service and we’ll work to make it right.

 

OTHERS

Are there instructions on how products are used?

You may visit our website, o-superstore.com, for our delicious, easy-to-cook recipes at home. For Food Safety products, the dilution guides are also available in the blog section.

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